Legal Information
Terms & Conditions
The terms for booking classes, buying passes, memberships and gift cards, and our cancellation policy at A-Core Pole.
Business
A-Core Pole Fitness Centre
Contact
a.corepolestudio@gmail.com
Last Updated
20 June 2026
About these terms
These terms apply when you book a class, buy a class pass, membership or gift card, or otherwise use A-Core Pole Fitness Centre. By booking with us you agree to them. We may update them from time to time; the current version is always shown here.
Bookings & payment
- a place is only reserved once your booking is confirmed (paid by card, redeemed with a class pass or gift card, or using an eligible practice allowance)
- card payments are taken securely via Stripe; prices are shown per class and in GBP
- book at least 12 hours before class starts, subject to availability; all classes last 60 minutes
- if a class is full you can join the waitlist — we'll contact you if a place frees up
- you must hold a valid, in-date class pass or gift-card balance to book using those methods
Cancellation & refunds
Cancelling a class
You can cancel a booking from your account up to 24 hours before the class starts to be eligible to reschedule. There are no cash refunds for customer cancellations, classes, courses or missed sessions.
Within 24 hours of the class we're unable to cancel or refund online — please call the studio and we'll help where we can.
If we cancel
If the studio cancels a class, everyone booked is automatically refunded (or credited) and notified by email.
Passes, memberships & gift cards
- class passes contain a set number of credits and expire after the stated validity period
- memberships are billed monthly and can be cancelled at any time; access continues to the end of the paid period
- gift cards can be redeemed against class bookings until their balance is used; they are non-refundable for cash
In the studio
- please arrive on time; latecomers may not be able to join for safety reasons
- follow instructor guidance at all times and let us know about injuries or health conditions that may affect your participation
- you take part in physical activity at your own risk and should exercise within your own limits
- we may refuse or end participation where behaviour or safety is a concern
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything that cannot lawfully be excluded. Otherwise, to the extent permitted by law, our liability arising from your use of the studio or website is limited to the amount you paid for the relevant booking.
Contact
Questions about these terms? Email a.corepolestudio@gmail.com or call +44 7530 967900.